条款和条件

Terms and Conditions

You are deemed to have read, understood and accepted the following conditions.

 

1. Reservations and Full Payments

We must receive full payment from you in order to reserve your seat for the course. You will receive a Receipt of Reservation when payment via cash, credit card, bank transfer and internet banking is received.

An E-Ticket will be sent to you via email after we confirm your reservation and all requirements and arrangements have been finalized for your course. This E-ticket will serve as your proof of purchase.

 

2. Cancellation

You may cancel the reservation at any time provided request of cancellation is given via email. As the Company would have gone ahead to make the necessary arrangements for your course as agreed upon earlier, the following cancellation charges must be borne by you:

  • For cancellation received within 48 hours – Administrative charge of S$ 100.00
  • For cancellation received after 48 hours and within 5 working days – 50% of the full price of the training package.
  • For cancellation received after 5 working days – No refund i.e. 100% of the full payment­

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All the refund will be made within 20 working days after the approval of the cancellation request via email to client_service@1stinsights.com.

 

3. Amendment

Amendment refers to any change to the original reservation such as change of the slot of courses. You may submit a request via email for amendment to the details of a reservation. Amendment to the reservation can only be made at least 30 days prior to the course date. If the amendment request is made less than 30 days prior to the course date, the administration charge of S$ 100.00 will be charged.

There may be situations where the course date is changed due to unforeseen circumstances. In such situations we will amend for you for free.

 

4. Refund and Exchange

In the rare event that we fail to meet our commitment, a refund or a course change may be offered at our discretion.

 

5. Payment Conditions

i. Pricing Policies
All prices are non-negotiable. We do not ‘price match’, as our prices of courses are based upon our high standard.

ii. Mode of Payment
Payments can be made in Singapore Dollars by cash, credit cards, bank transfer or internet payment.

 

6. Feedback

We welcome feedback from our customers. We take all complaints seriously however we ask for patience with factors. Your complaint should be made in writing to the customer service at client_service@1stinsights.com.

 

7. Confidentiality

We treat your personal information and feedback to us seriously and will not divulge to any unauthorized third party without your written consent.

 

8. Miscellaneous

We reserve the right to amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained and made available on our website. Customers and travellers are responsible for periodically checking our website to update themselves on the latest Terms and Conditions.